Client Onboarding Solutions

There is always an element of risk involved in taking on a new client. It’s essential to carry out all the necessary checks to ensure that they are a trustworthy business partner. Thorough onboarding processes, however, can consume vast amounts of staff time and resources. With an an RPA-based onboarding solution from Robocloud, these important checks can be performed much more quickly and cost-effectively.

Automated Client Onboarding Solutions

Client Onboarding is an important aspect for any customer acquisition team, providing effective risk management for new clients. Companies are required to perform due diligence for clients who are not present.  As part of this KYC AML checks (Know Your Customer Anti Money Laundering) are commonplace.

KYC Checks

Know your customer checks for identity verification can be done automatically by our software robots, providing information in real time for your business to act upon.  These checks which are crucial to detecting fraud and money laundering generally require:-

  • Proof of ID, e.g. Passport or Drivers License
  • Age Checks
  • AML Checks using your AML software.
  • Bank statements showing consistent income via a clearly identified source
  • Evidence showing affordability
  • Location checks

This can take time to perform and slow down the onboarding of clients if performed using manual, labour intensive processes. Robocloud’s digital workforce can validate and perform KYC checks for you in a fraction of the time.

Watch our demo video below, showing our robots performing an automated credit check.

How Does RPA Client Onboarding Work?

Robocloud uses Robotic Process Automation (RPA) Software.  You may imagine physical robots when you think about RPA but think of this as cloud-based software, that can be programmed to carry out repetitive business tasks.

Our business automation experts start by looking at your existing processes to evaluate which tasks can be automated within the client onboarding stage.  Working together we can adopt a set of rules to programme and train the robots to complete. For example, the robots can be programmed to escalate any more complex or unusual cases to the relevant person in the business for review or action.

Robocloud’s software robots can perform manual processes quickly and efficiently. A key benefit of a digital workforce is that they work night and day, 24/7! This means no holidays, sickness, dissatisfaction with tasks, or issues with productivity.

Robocloud’s services can fill in the gaps in your existing processes, transferring data from one system to another, performing validation checks, escalating issues with validation, or even emailing clients for additional information based on your workflow rules. The digital workforce can also pull together and analyse client onboarding data, providing automated management information reporting to be distributed as and when required.Know Your Customer Checks by RPA

A Flexible Solution

Because Robocloud offers RPA as a service, there is no need for a large investment in the technology: it is simply there to be flexibly accessed as and when you need it. We can also scale up or down to suit the client onboarding volumes in your team. 

Many businesses and organisations have seasonal peaks and don’t want to recruit, train or employ a temporary workforce, as this can be both costly and time-consuming. In these cases, RPA as a service from Robocloud presents the ideal solution.

Robocloud’s services can fill in the gaps in your existing processes. Transferring data from one system to another, performing validation checks, escalating issues with validation, or even emailing clients for additional information, based on your workflow rules.  The digital workforce can also pull together and analyse client onboarding data, providing automated management information reporting to be distributed as and when required.

 

For further details about Robocloud’s Automated Client Onboarding Solutions call our team on 0800 046 8081 or contact us for a free 30 minute consultation.