Jump to:

1. Defining Software Bots
2. What Is a Digital Worker?
3. Types of Digital Workers
4. The Role of Digital Workers in Different Industries
5. Advantages of Digital Workers
6. Challenges and Limitations of Digital Workers
7. The Future of Digital Workers

Defining Software Bots

A software bot is a computer program that operates autonomously to carry out specific tasks. These bots are created to complete simple, repetitive tasks, leaving more complex jobs to human employees.

They can be programmed in numerous ways, depending on the type of task they are required to complete. They can interact with software, browse the web, input data and extract information, all of which save time and effort.

Their autonomy means that they don’t require breaks, don’t make mistakes and don’t take holidays.

What Is a Digital Worker?

In the past, when the question “what is a digital worker” was asked, it would’ve generally described somebody with digital skills.

Now, however, when we talk about digital workers, we are referring to software bots that have been designed to act and work like a human.

As previously mentioned, they’re programmed to understand intent, recognise natural language and perform a range of tasks that require perception, reasoning and decision-making.

In other words, they’re designed to mimic human behaviour. Digital workers can perform a range of tasks, from customer service to finance and accounting, and even healthcare.

Types of Digital Workers

There are several types of digital workers, including chatbots, AI assistants and robotic process automation (RPA).

Chatbots are becoming more popular in the customer service industry and have been known to interact with customers, answer questions and resolve issues. Many companies are now using them across a range of lead generation platforms, such as their own websites and social media messaging.

AI assistants, such as Siri and Alexa, are becoming more advanced with voice recognition and natural language processing. There are even rumours that Apple is looking at making Siri even smarter by implementing a ChatGPT style AI feature.

RPA bots are designed to automate processes that are time-consuming and repetitive, such as invoicing and data entry.

These different technologies can also work together to bolster outputs.

The Role of Digital Workers in Different Industries

Digital workers have the potential to transform any business, regardless of its industry.

With that being said, some industries have already begun to utilise digital workers to a high degree.

For example, in healthcare RPA settings, digital workers can reduce administrative tasks so that medical professionals can spend more time focused on patient care.

In banking and financial services, RPA bots can automate tasks such as account reconciliations and regulatory compliance.

With regards to the construction industry, digital workers play a critical role in enhancing efficiency and accuracy. For instance, AI-powered bots are employed for tasks like project estimation and risk assessment, while drones provide real-time project monitoring and site inspection.

When it comes to health and safety, AI-driven digital workers are being used to automate the process of hazard identification and risk assessment. They can review vast amounts of safety data, identify patterns and provide actionable insights to prevent workplace accidents.

The pharmaceutical sector, on the other hand, understands that digital workers are revolutionising the way in which research is conducted. They can screen vast libraries of compounds for potential therapeutic effects, significantly accelerating the drug discovery process. On top of this, RPA bots are employed to manage complex regulatory compliance tasks, reducing the potential for human error.

The education industry is also not left behind. AI-powered chatbots are increasingly being used to provide 24/7 student support, answering queries and offering personalised learning resources. AI-based grading bots are emerging, reducing the workload of educators and providing students with immediate feedback on their assignments.

Advantages of Digital Workers

There are numerous advantages of using digital workers in a business setting, including, but not limited to, the following:

• They’re efficient, reliable and can work 24/7
• They save businesses money on salaries and employee benefits
• They can automate repetitive, mundane tasks, leaving employees to focus on more complex, strategic issues
• By automating repetitive tasks, it frees up employees to work on more fulfilling tasks and projects

Challenges and Limitations of Digital Workers

Despite their many advantages, digital workers are not without limitations and challenges.

One of the biggest challenges is technical issues. Bots can malfunction, and it can be challenging to diagnose and repair these issues.

Bots are also limited in their understanding of complex tasks, which means humans will always be essential for strategic decision-making and advanced problem-solving.

That said, the right balance of human and RPA input has helped a huge number of companies reimagine their processes and kick on to the next level.

The Future of Digital Workers

The future of digital workers looks bright.

The predicted trends indicate that the market for digital workers will continue to grow, with more industries adopting automation.

As technology improves, so too will the functionality and capabilities of digital workers. They will become more sophisticated, better equipped to handle complex tasks and capable of learning from problem-solving situations.

Ultimately, this will lead to a more productive and efficient workforce.

There’s no better time than now to start considering how these digital workers can streamline processes, boost efficiency and free your human employees to focus on more strategic tasks.

Take the first step towards a more innovative and productive future for your business by investigating the possibilities that digital workers offer.

Get in touch with the team at Robocloud today to discover how we can help your business get started with digital workers.

The post What Is a Digital Worker? Understanding Software Bots appeared first on Robocloud.

Businesses of all sizes have begun to take heed of the importance that technology has to the scalability, efficiency and longevity of their operations. Whether it’s implementing Artificial Intelligence to single out the very best candidates in their recruitment pool or applying machine learning technology to highlight shortcomings in processes. However, Robotic Process Automation, or RPA for short, sits head and shoulders above the rest for its applications to business functions. But, what are the actual benefits that RPA can bring to your business operation?

If you’ve considered different options to increase the efficiency and accuracy of your everyday tasks and processes, RPA is the answer to your prayers, as we’ll illustrate below.

The post Top Five Ways Robotic Process Automation (RPA) Can Boost Your Business appeared first on Robocloud.

Robocloud Overview from Cleardata on Vimeo.

 Talk to our human team today about how RPA as a service can aid you with competitive intelligence and help build a competitive pricing strategy – Call us on 0800 046 8086 or Contact Us

The post What is RPA? appeared first on Robocloud.

Here at Robocloud, we provide RPA as a Service, meaning there’s no upfront cost, just a simple monthly subscription scaled to suit your needs with a minimum usage of 2 hours per week. The digital workforce is able to work 24/7 to support your human employees across multiple departments, keep productivity levels high and improve business continuity.

To give you an idea of how software robots can be used as an additional resource to enhance your existing workforce, here are some examples of tasks that can be performed:-

What Tasks Can Our Digital Workforce Perform?

Administration

• Data Entry – gathering data from multiple sources to enter into your business systems is no problem for our software robots. They can follow the usual processes your staff would use, with their own unique system login to move between different systems.  This allows them to provide data entry, or copy and paste activities based on your rules.  Provide a fast and accurate method to enter your business data and keep everyone up to date with the latest information. 
• Data Validation – Validation is an essential business process, ensuring that information is correct for use. Robotic Process Automation software can cross-check data with 3rd party systems, validate it, or compare with internal data sources to eliminate human error, improve compliance and speed up data processing.
• Scheduling – administrative activities can be scheduled for completion on a regular basis to meet your needs. Create alerts for staff, based on actionable dates, to carry out important actions and ensure tasks are completed on time.  
• Reporting – Allow our digital workforce to provide reliable, scheduled data to your team.  The robots can log in to multiple systems, saving your employees time on repetitive tasks and providing instant information for analysis. Allow your employees to make informed, high quality decisions based on accurate business data.

IT

• Data Migration – Robots can be used to migrate data from one system to another. This can replace traditional programming methods, which can be expensive and take a long time to complete. 
• System Integration – RPA can integrate internal and external systems securely and efficiently to allow compliant data access in multiple applications. This improves productivity by reducing the need to log into multiple systems and allows for processing speeds to be increased while saving on costs and minimising business risks. 

Human Resources

• Perform daily HR tasks –  Automate employee onboarding and offboarding using RPA and review and classify incoming HR emails based on your rules. Documents can be automatically uploaded to your HR system for authorised staff to access easily from any location to action incoming data in a compliant manner.

Finance

Free up your Finance and Accounts Payable team.  Our digital workforce can perform manual finance tasks such as:-

• Month-end reporting
• Data validation
• Automatic matching and exceptions management
• Identifying duplicate invoices
• Accounts Statement Reconciliation 
• Supplier Onboarding – Credit checks, KYC checks & supplier questionnaire processing

Legal

• Automate conveyancing tasks such as KYC and AML checks, with emails sent to clients at key stages to keep them updated throughout the process. Speed up your conveyancing process and save time for fee earning staff using RPA.

Claims Processing

• Give caseworkers more time to talk to clients and improve claims processing speed.  RPA can identify incoming documents, key text and dates, upload relevant documents into your case management system and send automated emails to clients. 

Business Benefits – RPA As A Resource

• Speed up processing times and productivity
• Access an additional digital resource which can be used as and when required
• Save time on manual processes 
• Reduce costs
• Boost customer and employee satisfaction
• Improve compliance and business continuity
• Better communication with clients
• Flexible access to information
• Quick ROI

For further information about our Robotic Process Automation digital resource solutions call 0800 046 8086 or contact us today.

The post Reduced Resources – Maintain Productivity With RPA appeared first on Robocloud.

In 2019 we find ourselves in a time of endless innovation; from iPhones to AI, the world of tech is constantly releasing its latest product to the masses and changing the way we live. Technology now positively impacts every aspect of our lives, from the way we socialise with friends, to how we travel and even the way we work.  

The use of cutting-edge tech has become a part of everyday life and this is now being mirrored in the workplace. Nowhere more so than within human resource departments, where staff are exploring how HR services can be reimagined for the 21st century with the use of technology.

As the use of technology in the workplace continues to expand, more and more people are beginning to ask what this means for the future of the workforce. At Robocloud we know; and whilst some have been sceptical about the impact of tech on our workplace, this technology has the potential to improve the way we work in a myriad of ways. With the help of Robocloud, jobs are not replaced but enhanced, helping to achieve a streamlined business fit for the future.

Innovation is integral for modern companies and adopting technological advances in the workplace can help to act as an incubator for further innovation within businesses. Incorporating tech such as Robotic Process Automation (RPA) into the workforce enables companies to flourish in a way that wasn’t previously possible. As businesses innovate their processes with the help of RPA they can create a service which leaves, not just customers, but employees more satisfied.

Technology like RPA has been shown to improve productivity, increase efficiency and reduce costs. Offloading repetitive manual tasks to capable technology frees employees of such errands and leads to increased workplace satisfaction. As RPA removes the need for employees to complete monotonous tasks, the technology affords greater flexibility to the role of employees. This is integral to employee satisfaction and retention as, according to a 2018 study by Mercer, a massive 71% of thriving workers state that their job offers them flexibility. 

It is undeniable that as RPA continues to be adopted by companies it will contribute to the evolution of the workforce. As such tech is embraced by businesses it is predicted to lead to the development of the tech-enhanced worker. Meaning that, rather than being at odds with technology, employees will strive for peak performance by capitalising on these advances in tech.  

How Robocloud can help you achieve this:

• Reduce costs – manual tasks can be completed in a fraction of the time it takes a person to do
• Streamline processes complete and validate tasks, reducing human error
• Increase productivity – RPA can work 24/7, 365 days a year. 
• Gain insight into business activity – Identify areas of improvement for your company and help employees make informed decisions
• Afford greater flexibility to the role of the employee as repetitive, manual tasks are completed by robots. 

 If you would like to discover more about Robotic Process Automation and how it can help you to shape the workforce of the future, please do not hesitate to get in touch. Call the friendly and professional team on 0800 046 8081 or contact us. 

The post How Will RPA Shape the Workforce of the Future? appeared first on Robocloud.

Whether you’re a restaurant, hotel, catering or events establishment the benefits of automating your employee onboarding processes could transform your HR Team and make everyday processes much easier.

Robocloud offers a digital workforce, utilising cloud-based software robots who work 24/7 and don’t stop for holidays.  Our robots can perform rigorous HR Onboarding Processes to ensure fast onboarding of catering and kitchen staff in a consistent, legally compliant manner.  Robocloud’s Robotic Process Automation Service is flexible and can be accessed as and when you need it.

How can our digital workforce help?

• • Compliance is an essential part of the HR Onboarding Process to ensure new employees are ready to work.  Our digital workforce can help ensure employees are on-boarded in a legally compliant manner.  Whether it’s validating the employee’s right to work,  qualifications or training, we’ll free up your HR Team’s time from manual data entry and validation processes.
  • Ordering workwear – processes such as requesting workwear and PPE for new starters can be completed automatically.
  • Updating HR and Business Systems – Our workforce can add information to multiple business IT systems, keeping your databases updated.
  • Fast turnaround – If you need to onboard high volumes of staff our digital workforce can perform your manual processes and tasks quickly and efficiently to ensure you meet your business needs.
  • Reduced human error – Our digital workforce will follow your rules and validation processes to ensure your HR Onboarding Processes are completed in a consistent manner, reducing human error and increasing the accuracy of your incoming data.
  • Updating Training Records – Keeping training records updated is also key to ensure key training records are kept up to date, for example, Food Hygiene & Safety, Food Safety Awareness, Cleaning and Food Preparation.

Watch our automated employee onboarding video to find out more about our automated employee onboarding processes for the Food and Beverage Industry. Contact our RPA Experts or call our team on 0800 046 8086.

The post HR Onboarding Challenges – Food and Beverage Industry appeared first on Robocloud.

Robocloud’s software robots could be a valuable member of your Customer Service, HR  or Finance team.  We offer a flexible service which can cover peaks in your work and be scaled up as and when you need it.  These are the types of administrative tasks that can be undertaken.

• Data entry tasks into multiple business systems
• Outputting and formatting excel spreadsheets
• Email Automation – Writing a response to an incoming email.
• Customer checks e.g credit checks
• Validation of data against existing systems
• Submitting information via a webpage

The benefits of utilising our digital workforce to enhance your admin team are:-

• Increased productivity
• They can be used as and when you need them
• They’re available 24/7, 365 days a year
• No holidays or sickness pay

If you’re pondering on costs, recruiting admin staff can be an expensive business. Think about your recruitment, salary, national insurance, pension, training and office space costs.  Utilising a digital workforce could be the answer to enhance your existing team and avoid expensive onboarding and staff costs.

For further information about Robocloud’s RPA services for administration tasks call 0800 046 8086 or contact us.

The post Can your admin tasks be carried out by our digital workforce? appeared first on Robocloud.